Sometimes I ask myself:
“It’s all very well this internet digital thingy but it is actually useful?”
We are now making our own entertainment on any device we choose, but there’s still the grind of being hassled by call centres and paying the bills. And all digital seems to have done in this area is allowed companies to sack employees and force the customer to do the work instead.
So here’s something actually useful for a change.
I recently signed up to “Ready to switch”.
Since I was bored with losing my temper with my energy provider every time they put up my direct debit without asking me, I thought I would give it a go.
All I had to do was:
Fill in a form online. One of the easiest forms I’ve ever had to fill in.
Read a few emails.
Access my new account with Scottish Power.
Provide a meter reading.
No phone calls, no salespeople, no complexity, all very easy.
The result is a 30% reduction in my monthly payment. This happy state of affairs may not last forever, but the point is the whole process was done online and by email and for once was simple, easy and stress free.
If only all digital transactions were like this!