A small pile of good links:
Robin Hamman on how PR people should deal with social networks.
Tom Scott on how it’s unnecessary to build trust into networks as the human brain will assess that better anyway if you give it the right tools and data.
Reading, Writing, Linking, Thinking, Talking
Rory Cellan Jones is being stalked on Twitter. Or is it just a press officer?
Jeff Jarvis on making your customers part of your business.
Jeff’s opinions coupled with this article from Jemima Kiss at the Guardian about the Financial Times made me think:
“What would happen if the FT put it’s readers (“the Davos set”) at the heart of its business? Could the FT become a broker for a community of global opinion formers? A place where they would make policy? More like a parliament than a newspaper?”
So I thought I would explain further.
1. Steve Rubell has a better idea of what’s going on in new media than the average journalist. Most importantly he understands the value of the link. There are still too many journalists who think a story ends when they publish it on the web and don’t bother to link. A story without links on the web is dead (see this). Bloggers always link, which gives them an advantage.
Steve Rubell has also said “transparency is critical”. This is an unusual thing for someone working in PR to say. How many journalists would be prepared to say it, not just about the subjects of their stories but their own working practices?
2. I don’t think “the pursuit of truth” is a bad thing. I think it’s a good thing. Working for the BBC I abide by the BBC’s values of impartiality.
But journalists need to come off their high horses and accept that they are not the only people with a committment to the truth.
Blackwater asks: “Do journalists and PR folk really inhabit the same moral sphere? I mean, traditionally or ideally, at least?”
Traditionally they don’t. But the internet is changing all that. Ideally, they should. Indeed this may become essential.
I trust Steve Rubell even though he works in PR. I trust James Cridland and Hilary Perkins - not journalists, bloggers. I trust Jemima Kiss and Nick Robinson (journalists who use blogging tools). I trust them all not because of what they are called, or because I agree with them all the time but because of how they behave.
Can PR be done openly and honestly? I suspect like journalism, it will only survive if concentrates on building openness and trust.
3. Blackwater says:
“The lines between journalism and PR have been purposely blurred by those in the PR industry, carelessly mistaking a writer’s remit for the PR man’s brief. One manipulates a story to sell something and one manipulates something to tell a story. There is a subtle but meaningful difference.”
Blackwater should read today’s Daily Mail. The Daily Mail has a particular view of the world, a line like most newspapers. Does today’s Mail contain examples of stories “manipulated to sell something” i.e. The Mail?
Doesn’t the Independent do something similar? Aren’t both looking for stories and angles that support their readers’ world view and emotional preferences, and is “the truth” always revealed or does it sometimes get lost?
Bloggers, journalists, marketeers and PR people are a network, even a community who rely on each other and increasingly use the same tools and techniques.
They all need to be truthful and honest. The internet is forcing them to be.